Hi Everyone, I have a problem with a blocked IP. I’m getting desperate..
My Question: How do I get this resolved? Who do I contact?
Thank you, in advance.
I’m a small web design and hosting company in the UK, using a cloud server in the US. We have approx. 30 domains with email hosted.
I have a problem I have not seen before. I have lodged a support ticket with the hosting company and they have helped me identify the cause but are tardy with a solution.
Over the last weekend all our email and some sites stopped working. I found I couldn’t access WHM or any cPanels.
With help from server tech it was clear that all email and web traffic was accessible in the USA, but NOT IN THE UK.
After much gnashing of teeth and hair rending, I worked out it was a specific IP ADDRESS that was being blocked somewhere. This IP is shared between my base domain and some hosted domains. It is all these domains that are not accessible in the UK. The base domain is the mail server for all the domains; hence email not being accessible for all our domains, even the ones that can be seen in the UK.
I did a simple tracert from my PC on the suspect IP address and it reaches a certain hop, 6 hops in, and times out repeatedly after that.
My Question: How do I get this resolved? Who do I contact?
HELP!!!
[code]Microsoft Windows [Version 10.0.16299.371]
(c) 2017 Microsoft Corporation. All rights reserved.
C:WindowsSystem32>tracert ***.***.***.***
Tracing route to cloud.gtwd1.co.uk [***.***.***.***]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms BTBusinessHub.home [$$$.***.$$$.***]
2 * * * Request timed out.
3 9 ms 9 ms 9 ms 31.***.***.***
4 10 ms 9 ms 9 ms 31.%%%.***.***
5 10 ms 9 ms 10 ms core3-hu0-6-0-3.faraday.ukcore.bt.net [00.00.00.00]
6 11 ms 12 ms 11 ms 62.6.***.***
7 10 ms 10 ms 10 ms 215.***.***.*** (it stops here)
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete
*please use BBCode tags or Markdown when posting code or output that is not part of the question, thx..